1. PURPOSE
1.1 This policy outlines the responsibilities and expectations of clients concerning access and elevated work procedures, conducted by Dynamic Heating and Cooling personnel, at client-designated locations, to mitigate hazards in accordance with Victorian Occupational Health and Safety regulations.
1.2 Clients are deemed to have accepted these terms upon booking through our online portal and by ticking the “I have read and agree to the terms above” checkbox.

2. SCOPE
2.1 This policy applies to all Dynamic Heating and Cooling clients who engage our services for air conditioning activities within Australia.

3. CLIENTS RESPONSIBILITIES
3.1 Clients must ensure that all work areas where air conditioning repair activities are conducted are free from hazards that may pose a risk to individuals or restrict access to equipment.
3.2 Clients must provide necessary information to Dynamic Heating and Cooling regarding any potential hazards or restrictions related to working at their premises.
3.3 Clients must comply with all relevant occupational health and safety legislation and regulations pertaining to working at heights.
3.4 Clients must provide unrestricted safe access to equipment requiring service or repair. If access is subject to a body corporate, site induction or similar, approval and access will be the client’s responsibility to seek on behalf of Dynamic Heating and Cooling prior to attending.
3.5 Clients must not obstruct or interfere with safety measures implemented by Dynamic Heating and Cooling to protect workers from fall and trip hazards.
3.6 Clients must cooperate with Dynamic Heating and Cooling to facilitate safe working conditions for employees and contractors engaged in air conditioning repair activities on their premises.
3.7 Clients must provide necessary assistance to implement control measures and safety procedures.

4. HAZARD IDENTIFICATION AND CONTROL
4.1 Clients must conduct a thorough risk assessment of their premises to identify potential hazards associated with working at heights, including but not limited to uneven surfaces, fragile roofs, overhead obstructions, etc and advise Dynamic Heating and Cooling of any issues before commencing any works.
4.2 Control measures must be implemented to eliminate or minimize identified hazards, such as providing suitable access equipment, installing edge protection, or establishing exclusion zones.

5. ACCESS REQUIREMENTS
5.1 Dynamic Heating and Cooling will abstain from undertaking any tasks where accessing equipment requires traversing slate roofing, terracotta roof tiles, or surfaces compromised by damage, corrosion, or otherwise deemed unsafe.
5.2 Dynamic Heating and Cooling will not carry out any work where external or internal access to equipment has a distance greater than 4 meters in height from the ground or a stable base.
Where access is required in such an instance the client must ensure safe and accessible internal rooftop access or fixed ladders to the building. If this requirement cannot be met, it will be the client’s responsibility to cover expenses associated with providing mechanical lifting devices or the installation of necessary measures to establish safe access before our attendance. This may include provisions such as roof access hatches, roof harness points, walkways, external caged ladders affixed to the building, scaffolding, etc.

6. COMPLIANCE AND MONITORING
6.1 Clients shall permit Dynamic Heating and Cooling or its representatives to conduct inspections and audits of their premises to ensure compliance with this policy and relevant safety standards.
6.2 Non-compliance with this policy may result in termination of services or other appropriate actions as determined by Dynamic Heating and Cooling

7. REVIEW AND REVISION
7.1  This policy shall be reviewed and updated online periodically to incorporate changes in legislation, technology, or best practices related to working at heights.

8. REFERENCES
8.1 Occupational Health and Safety Act 2004 (Victoria, Australia)
8.2 Occupational Health and Safety Regulations 2017 (Victoria, Australia)
8.3 Safe Work Australia – Working at Heights Code of Practice